Privacy Policy

 

 

PRIVACY POLICY

Last Updated: March 20, 2026

1. INTRODUCTION

MONARCH DIGITAL TRANSFORMATION SOLUTIONS (“Company,” “we,” “us,” or “our”) operates the website at https://mdtsconsulting.com/ and provides software subscription services (collectively called, “Innovation Subscriptions”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, sign up for a subscription, or use our software.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

Information You Provide to Us

We collect personal information when you voluntarily provide it to us, including:

  • Account Information: Name, email address, username, password (collected during registration)

  • Billing Information: Payment method details, billing address (collected when purchasing a subscription)

  • Business Information: Company name, job title, industry (collected during account setup)

  • Contact Information: Phone number, email address (collected when contacting support)

  • Communications: Support tickets, feedback, correspondence (collected when you contact us)

Information Automatically Collected

When you use our website or software, we automatically collect:

  • Device Information: IP address, browser type, operating system, device type (used for security and analytics)

  • Usage Information: Pages visited, features used, time spent, referral source (used to improve user experience)

  • Software Usage Data: Login frequency, features accessed, error logs (used for product development and troubleshooting)

  • Subscription Data: Plan type, billing cycle, payment status (used for account management)

Payment Information

We do not directly process or store your full payment card details. Payment information is collected and processed by our secure third-party payment processors. We accept payments through:

  • Stripe

  • PayPal

  • Credit Card payments (Visa, MasterCard, American Express, Discover)

Depending on which payment method you choose, your payment details will be processed by the applicable processor. We receive only confirmation of payment and limited billing details (such as billing address and the last four digits of your payment method).

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Provide Services: To create and manage your account, process payments, and deliver software access. (Legal basis: Contract performance)

  • Billing and Subscriptions: To process subscription payments, manage renewals, and handle cancellations. (Legal basis: Contract performance)

  • Customer Support: To respond to inquiries, troubleshoot issues, and provide technical support. (Legal basis: Legitimate interest)

  • Service Improvements: To analyze usage patterns, fix bugs, and develop new features. (Legal basis: Legitimate interest)

  • Security: To detect and prevent unauthorized access, fraud, or abuse. (Legal basis: Legal obligation / legitimate interest)

  • Communications: To send service updates, billing notices, and security alerts. (Legal basis: Contract performance)

  • Marketing: To send promotional materials with opt-out option available. (Legal basis: Consent)

  • Legal Compliance: To comply with applicable laws and regulations. (Legal basis: Legal obligation)

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for authentication, security, and basic functionality. These may be session-based or persistent.

  • Preference Cookies: Remember your settings and preferences. These are persistent cookies.

  • Analytics Cookies: Help us understand how users interact with our Services. These are persistent cookies.

  • Session Management: Keep you logged in during your session. These are session cookies.

Google Analytics

We use Google Analytics to collect information about how visitors use our website and software. Google Analytics uses cookies to collect standard internet log information and visitor behavior information in an aggregated form. The information generated by the cookie about your use of our Services (including your IP address) is transmitted to Google. This information is used to evaluate visitor usage and compile statistical reports.

You can learn more about Google’s privacy practices at: https://policies.google.com/privacy

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on at: https://tools.google.com/dlpage/gaoptout

Your Cookie Choices

You can control cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing your account or using our software.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share your information only in limited circumstances:

  • Payment Processors: We use Stripe and PayPal to process subscription payments. We share payment details, billing address, and transaction amount with these processors. Stripe’s privacy policy is available at https://stripe.com/privacy. PayPal’s privacy policy is available at https://www.paypal.com/privacy.

  • Cloud Hosting Provider: We share account data and usage information with our cloud hosting provider to host our website and software.

  • Google Analytics: We share usage data and device information (in anonymized form) with Google Analytics to understand usage patterns.

  • Customer Support Tools: We share contact information and support history with our customer support tools to manage support tickets.

  • Email Service Provider: We share email address and name with our email service provider to send transactional and marketing emails.

  • Legal Authorities: We share information as required by law to comply with legal obligations.

  • Professional Advisors: We share information with legal, accounting, and consulting professionals as needed for advice.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, we may share all relevant data.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. ACCOUNT SECURITY

When you register for an account, you are responsible for:

  • Keeping your password secure

  • Not sharing your login credentials

  • Notifying us immediately of any unauthorized access

We implement security measures including:

  • Encrypted connections (SSL/TLS)

  • Secure password storage (hashed and salted)

  • Regular security monitoring

7. DATA SECURITY

We take reasonable measures to protect your personal information:

  • Encryption of data in transit (SSL/TLS)

  • Secure data storage

  • Access controls and authentication

  • Regular security updates

  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information as follows:

  • Active Account Data: Duration of your subscription plus 30 days

  • Inactive Account Data: 2 years after account closure

  • Billing Records: 7 years (for tax and legal compliance)

  • Support Tickets: 3 years after resolution

  • Usage Analytics: 26 months (aggregated and anonymized)

  • Marketing Data: Until you unsubscribe

When no longer needed, we securely delete or anonymize your information.

9. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

  • Right to Access: Request a copy of personal information we hold about you

  • Right to Correction: Request correction of inaccurate information

  • Right to Deletion: Request deletion of your personal information

  • Right to Portability: Receive your data in a portable format

  • Right to Opt Out: Unsubscribe from marketing communications

How to Exercise Your Rights:

Contact us using the information in Section 16. We will respond within 30 days. We may need to verify your identity before processing your request.

Marketing Opt-Out

To stop receiving marketing emails, click the “unsubscribe” link in any email or contact us directly. Even after opting out, we will still send non-marketing communications related to your account (such as billing notices and security alerts).

10. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

  • Right to Know: Request disclosure of categories and specific pieces of personal information we have collected about you

  • Right to Delete: Request deletion of your personal information

  • Right to Opt-Out of Sale: We do not sell personal information

  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

Shine the Light

California residents may also request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

To exercise your California privacy rights, contact us at admin@mdtsconsulting.com with “California Privacy Request” in the subject line.

You may designate an authorized agent to make requests on your behalf. We will require written proof of authorization before processing such requests.

11. GDPR RIGHTS (EUROPEAN RESIDENTS)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights:

  • Right to Access: Obtain confirmation of whether we process your data

  • Right to Rectification: Have inaccurate data corrected

  • Right to Erasure: Have your data deleted under certain conditions

  • Right to Restrict Processing: Limit how we use your data

  • Right to Data Portability: Receive your data in a structured format

  • Right to Object: Object to processing for direct marketing

  • Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing

We process your personal information based on:

  • Contract performance: Providing subscription services, account management, payment processing

  • Legitimate interests: Improving services, security, fraud prevention

  • Consent: Marketing communications

  • Legal obligation: Tax records, legal compliance

International Transfers

Our Services are hosted on servers located in Canada and the United States. When you use our Services, your information may be transferred to and processed in countries outside your residence. We rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.

12. CHILDREN’S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

13. THIRD-PARTY LINKS

Our website and software may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. SOFTWARE USAGE DATA

To improve our software and provide better service, we may collect:

  • Feature usage: Which features you use most frequently

  • Performance data: Load times, error rates, system performance

  • User preferences: Settings and configurations you choose

This data helps us:

  • Identify and fix bugs

  • Prioritize new features

  • Optimize performance

  • Understand user needs

We may aggregate and anonymize this data for product analytics.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes:

  • The “Last Updated” date at the top will be revised

  • The updated policy will be posted on our website

  • Material changes will be communicated via email to active subscribers

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

16. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MONARCH DIGITAL TRANSFORMATION SOLUTIONS

Email: admin@mdtsconsulting.com

Phone: 1-514-686-2330

Address: Montreal, Quebec, Canada 

For privacy-related inquiries, please include “Privacy Request” in the subject line.